Do you have questions? 🤔
Do you ship to the Canary Islands? 📦
Yes, for MINIPIU there are no borders 🌏. Go to our shipping policy to see all the specifications: https://minipiu.com/policies/shipping-policy
How is the varnish you use?
It is a water-based and odorless varnish. This varnish slightly raises the tone of the wood, but it is very subtle in order to continue with the aesthetics of natural furniture with light wood. It gives a slight shine to the wood and is very pleasant to the touch. If your furniture is going to be exposed to the sun, either directly or through a window, we recommend adding varnish, otherwise the color of the wood will change as it is a natural and changeable material. It is protected with 2 layers of varnish. Cleaning is very easy with a damp (not wet!) cloth.
Do you need an invoice? 🧾
Of course, send us your information to firstname.lastname@example.org to send you your invoice. Remember, we will need fiscal name, CIF/NIF and address.
How can I track my shipment?
At the moment we send your order, you will receive an email with tracking from GLS. If you have not received the email, it is because we are still preparing it, but you can ask us how it is going at email@example.com.
Where can I apply my discount code? ％
On the payment page a box appears to be able to leave active discount codes.
What payment methods do you offer? 💳
You can pay by card, Paypal, bank transfer or Sequra. With sequra you will be able to divide your order with a minimum of €50 in 3 times, without any type of cost or commission for you! Sequra also offers the "Buy Now, Pay Later" service where you will be asked for payment 7 days after your order has been shipped.
How much are the shipping costs? How can I get free shipping? 🚚
Shipping costs vary depending on the value of your order and your shipping area. For example, in shipments to mainland Spain:
Orders up to €50 - €4.95
Orders up to €100 - €6.95
Orders up to €199 - €9.95
Orders over €199.01 - FREE🎉
What is your return policy?
Within 14 calendar days from receipt of the product to make a change or return if you wish. In this case the postage will be borne by the customer. If the product is defective, the costs of exchange for one in perfect condition will be borne by us. Send us an e-mail to firstname.lastname@example.org to inform us that you are going to make the return and we will inform you about the procedure to follow to send the product back. You can send us the product to be returned by any courier or you can choose our product collection service. When we receive the package and verify that it is in good condition, we will refund the amount that you have paid for the product in the bank account that you have indicated to us within a maximum period of 7 days.
Do you ship to the rest of Europe? 🌍
Yes. If you are interested in our products, please send us an email to email@example.com with the following information: 1. Products you want to buy 2. Shipping zip code. Once this information is received we will be able to quote the shipping cost.
Do you have a physical store? 🏪
No. We only have our online store open 24 hours a day. If you need to see a product more closely, write to us and we will send you videos, photos and whatever it takes so that you can see 100% what our products are like.
I don't have a user account. Can I buy? 🤔
Yes. It is not necessary to be registered to buy, you can carry out the entire process as a guest and if you finally dare to register and benefit from the advantages of registered customers, you only have to add a password. Of course, you will always have the possibility to delete your registration.
Can I customize the measurements of my furniture? 📏
Depends. In some cases we can modify these measurements, so write to us at firstname.lastname@example.org indicating the product in question and the measurements you need.
Do you have a store and want to sell our products?
Write to us at email@example.com so that we can inform you of everything.
I have not received the order confirmation email. Has my order been processed? 🤔
If you have not received the confirmation email, but in the shop you have viewed the message with your confirmed order number and you have been charged the corresponding payment, you can be sure that it has been processed successfully. The reason why you have not received the email may be because the email address may contain an error, because the email has entered the spam folder by mistake, or because there has been a computer problem on our part with the sending of the email. confirmation email. You will receive your order without any problem. If you also want more information, write to us at firstname.lastname@example.org indicating the order number or shipping information so that we can identify you.