When we ship your order, you will receive a tracking email from the shipping company. If you have not received the email, we may still be preparing your order. Please check the preparation and shipping times on each product page.

Shipping costs vary depending on your order value and shipping zone. For example, for shipments to mainland Spain:

Orders + €60 FREE Shipping 🎁

Orders going to the Balearic Islands or Europe do not qualify for free shipping.

For now, we do not ship to the Canary Islands due to high costs 🙏🏼

We work with different artisan workshops, and if your order combines products from different workshops, you will receive them in separate shipments 😊 This is not always the case; if you believe you should have received everything, please contact us.

Of course, you have 30 calendar days from the receipt of the product to make an exchange or return if you wish. In this case, shipping costs will be borne by the customer. Send us an email to info@minipiu.com to inform us that you are going to make a return, and we will inform you about the procedure to follow for returning the product.

Once we receive the package and verify that it is in good condition, we will refund the amount you paid for the product to the bank account you provided within a maximum of 7 days.

We do not accept returns on personalized products.

Consult our exchange and return policy to see the costs.https://minipiu.com/policies/refund-policy

If you have not received the confirmation email, but you have seen the message with your confirmed order number and the corresponding charge has been applied, you can be sure that it has been successfully processed. The reason why you have not received the email may be, for example, that the address may contain an error or be in spam. You will receive your order without any problem.

Send an email to info@minipiu.com including your order number and all the photos you have so we can assess what happened and send it to the transportation agency.

We'd love to, but for now we're only an online store. If you need a closer look at a product, write to us and we'll send you videos, photos, and whatever else is needed so you can see 100% what our products are like.

Of course, send us your information to info@minipiu.com to send you your invoice. Remember, we will need fiscal name, CIF/NIF and address.

There are some models of beds that are shipped in more than one box. When we ship them, we send everything at once, but GLS, the company responsible for delivering it, sometimes delivers it on different days. Don't worry, because if you received one package today, you will receive the rest in the next business hours. This is part of GLS's external organization that we cannot change. We apologize for any inconvenience 🙏🏼

Write to us at info@minipiu.com, indicating your order number, and we will send them to you quickly.